Return Authorization Number
Your order would need an RMA (Return Merchandise Authorization) before returning. You may obtain an RMA number by contacting Tmart Customer Service.Once your RMA is obtained, you should write it on your return package. It will be really appreciated if you can inform us of the tracking number. It is helpful for us so we can handle your problem more quickly. If you requested a Replacement, we will reship it to you once we confirm your return. Once we shipped the item out, we will inform you of the tracking number. If you requested a refund, we will issue a refund once we confirm your return. We will issue you a refund to your original payment method in 24 hours.
In some special cases, for our product's problem or any other problems caused by us, customers have the right to apply for an return label to return for free.If customers don't apply for return label before returning, but just return it to us and pay the return shipping fee by themselves, we won't handle their shipping fee anymore.Once your return label is approved, our customer service will send it to you via email as soon as possible. And this return label also has a time limitation, so once you receive it, please use it as soon as possible. As to how to use it, when you receive it, download it and print it out, paste it on the package.For other non-quality problems, shipping fee should be covered by the buyer.
Return label is for customers in the US. As for other countries’, they should contact our customer service if they want us to assume the return postage. Once your requirement is approved, please remember to offer us the receipt of the return postage. We will issue a refund of this postage once we confirm the receipt.